Privacy Policy

1. Information we collect

With your explicit consent:

• Name and phone (WhatsApp) for the VIP Club and for orders
• Name, phone and e-mail when creating an account or completing a purchase
• Data voluntarily provided in contact forms
• Automatically, for first-party usage analytics (never sold to third parties): anonymized IP address, pages visited, device and browser type, access date and time

2. How we use your data

We use collected data exclusively to:

• Process orders and payments made on the site
• Send weekly menus and offers to VIP Club members
• Reply to contact requests and custom orders
• Analyze navigation to improve our products and the site
• Important: we never sell, rent or share your personal data with third parties for commercial purposes.

3. Cookies and technologies

We use cookies and similar technologies for:

• Essential cookies: site operation (session, cart, theme preference)
• First-party analytics: page and performance metrics processed by us, without third-party trackers
• You can disable cookies in your browser settings, but features like the cart may be affected.

4. Data sharing

Your data may be shared only with processors required to provide the service:

• Payment processors (Stripe for cards; Efí/OpenPix for Pix), which receive only what is required to process the transaction
• WhatsApp (Meta): communication with VIP Club members
• Infrastructure providers for secure data storage
• All processors are bound to confidentiality and security obligations.

5. Your rights (LGPD)

Under the Brazilian General Data Protection Law (Law 13,709/2018), you have the right to:

• Confirmation: know whether we process your personal data
• Access: obtain a copy of your data, available self-service in your account (data export)
• Correction: request updates to incomplete or incorrect data
• Anonymization/Blocking: request anonymization or blocking of unnecessary data
• Deletion: request erasure of data processed with your consent
• Portability: request transfer of your data to another provider
• Revocation: withdraw consent at any time
• To exercise your rights, use the export in your account or contact us on WhatsApp +5511984807000.

6. Data security

We implement technical and organizational measures to protect your data:

• Encrypted communication (HTTPS/TLS)
• Database with restricted, authenticated access
• Regular, secure backups
• Continuous security monitoring

7. Data retention

We keep your data only for as long as necessary:

• VIP registration: until you request removal or after 2 years of inactivity
• Account and orders: while the account exists and for legally required fiscal periods
• Navigation data: 90 days
• Server logs: 30 days

8. Changes to this policy

We may update this policy periodically. For significant changes we will notify VIP Club members and update the date at the top of this page.

9. Contact

For questions, requests or to exercise your personal data rights:

• RefinettiMarsi M&D LTDA
• WhatsApp: +5511984807000 (https://wa.me/5511984807000)
• Instagram: @santopaneoficial (https://instagram.com/santopaneoficial)